We all know that it's great when our customers are happy and spread the word, as I have discussed in other posts. However, we tend to just cross our fingers and hope for the best, rather than taking matters into our own hands to increase the chances of them referring more business to us. What, if anything, can we do? Be Great! You have to be worth people telling others about you. People will not refer others to boring businesses, or "just ok" businesses. They will however recommend businesses they think is great. So to start off with, you have to have a great product or service, but you also … [Read more...]
Your Most Powerful Marketing Question?
We all know that it's great to have happy customers that tell others about us. Those that hear about us this way are much more likely than others to do business with us, and sooner, than those that hear about us through other ways. We also know that referrals are one of the most powerful marketing tools out there, and can cover the marketing process and get the sale, even without anything else coming into play. All businesses, products and services can benefit from referrals in some way, but the general rule seems to be that the more expensive the purchase or the more personal the service, … [Read more...]
Peeing in your shoe
I am very happy to welcome a guest blogger to the Marketing Untangled blog. I have been meaning to do this for a while, but the fact is that active people that have something to say are also busy people so it has taken a little while to get going. Hopefully this is just the first of many fun, interesting and useful guest blogs. Today our blogger is Halla Kolbeinsdottir, account manager at Icelandic web design agency Hugsmiðjan. I had the pleasure of getting to know Halla in the autumn of 2012 when I worked with the agency on their marketing strategy. Since then they have been rocking … [Read more...]
Should you still be marketing on Facebook?
Are you marketing on Facebook? If you are, you have probably noticed that your Facebook posts are not reaching as many people as they used to - or what? Many people have been noticing this for a while now, and it isn't just that people have been using Facebook less over the holidays or something like that and therefore not seeing what you are posting. Facebook have simply come out and said that businesses can no longer rely on getting free exposure through their Facebook pages, and they recommend that businesses buy advertising. This shouldn't really be a surprise to anyone. A: They are … [Read more...]
Why, Oh Why, Oh Why?
Why, oh why, do you do what you do? Have you ever asked yourself? I believe that there are better and worthier reasons for running a business than just making money. You can call me naive, but that's the way it is. The fact is also, that businesses that stand for something more than just making money - well, they tend to make more money! In her book, Passion Brands: Why Some Brands Are Just Gotta Have, Drive All Night For, and Tell All Your Friends About, Kate Newlin talks about what it is that makes people love certain brands. And loved brands have loyal customers that will not go … [Read more...]
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