If I had a dollar, pound or euro for each time I hear people complain about a customer, how they just don't understand this or that, I could probably have at least one free meal a week (even if it is only a sandwich). I recently came across this quote: “If you've told a child a thousand times and he still does not understand, then it is not the child who is the slow learner.” (Walter Barbee). It might as well say: “If you've told a prospective customer a thousand times and he still does not understand, then it is not the customer who is the slow learner.” It is not the customer's … [Read more...]
Peeing in your shoe
I am very happy to welcome a guest blogger to the Marketing Untangled blog. I have been meaning to do this for a while, but the fact is that active people that have something to say are also busy people so it has taken a little while to get going. Hopefully this is just the first of many fun, interesting and useful guest blogs. Today our blogger is Halla Kolbeinsdottir, account manager at Icelandic web design agency Hugsmiðjan. I had the pleasure of getting to know Halla in the autumn of 2012 when I worked with the agency on their marketing strategy. Since then they have been rocking … [Read more...]
Stop Trying to Sell!
Peter Drucker said: "...the aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself. Ideally, marketing should result in a customer who is ready to buy. All that should be needed then is to make the product or service available." No one wants to be interrupted Despite this, there are always people out there who continue with salesmanship, à la used car salesmen. There are courses on salesmanship, sales techniques, closing the sale etc. etc. There are still people who you … [Read more...]
Where On Earth Are These People?!
Through the years, I have had a fantastic time mentoring entrepreneurs through programs such as Startup Weekend Reykjavík. Totally recommend to anyone who is interested in business to check out Startup Weekend when you get the chance. It is held all over the world at various times a year so you are very likely to be able to find one near you. There are a lot of great people there working on some awesome projects, and I can't wait to see what happens with them in the future. One of the people I spoke to a while back had just finished her studies and was starting out as a consultant in her … [Read more...]
Dear Facebook…
Many of us use social media for our marketing. I asked a few entrepreneurs to send me questions they wanted answers to regarding Facebook, and here we go! :) What is the difference between Facebook Ads and Boosted Posts? Facebook ads are the adverts you see either to the right of your newsfeed or even in your newsfeed. There are a number of options, such as CPM or CPC (see below) and they can serve a number of purposes. Boosting posts simply means you are paying for more visibility for your post with your followers and their connections, or even with a wider audience. The thing is, … [Read more...]