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– by educating your customers

Content marketing is one of my favourite aspects of marketing for many reasons. One of the somewhat hidden benefits of content marketing is how it can improve your relationship with your customers through their learning.

Most of us have experienced bad customers, whether they were difficult to sell to to begin with or whether they are difficult to work with once business is underway. There are many reasons for them being this way (some people are just like that ;) but in many cases these difficulties can be reduced through content marketing. By informing and enlightening your customers you can remove many of the hindrances to a good relationship, and even open the door to selling them things that they may never have been willing to buy otherwise.

The best way to illustrate this is by examples: [Read more…]

Those that have been following me for a while might accuse me of being anti-advertising. So I want to address that today.

I am not against advertising, per se. However, I want to make sure that businesses are always using the marketing activities most suited to themselves, their market and their brand, and activities that give them the best return on investment (hmmmm very much a business phrase! :) – and activities that can be measured to show that they are really delivering results and that all important ROI.

Unfortunately, many of us just throw adverts out there and don’t think enough about what we want them to do, or make sure that they are doing what we want them to do. The fact is that people need to see you (your business, product, service) quite a lot of times before they are ready to buy, and for most small businesses, getting that exposure entirely through advertising is simply too expensive. I have spoken extensively about how often people need to see you in videos. If you plan to drive your marketing mainly through advertising, you have to advertise a lot and that can get very expensive.

Another thing that non-specialists in marketing have a tendency to do with their advertising is to try to say a million things at once. The fact is that it is hard enough to get people to take note of one message in your advert and as soon as you try to get more across everything becomes muddled and the ad loses its effectiveness.

Advertising can however be a great marketing tool if used correctly. What do you need to do for that? Here are five things you need to remember when you use advertising in your marketing: [Read more…]